Support

Frequently Asked Questions

Call us on

(021) 111-1-STORM(78676)

Email us at

info@stormfiber.com

What is StormFiber?

StormFiber is Pakistan’s most reliable fiber to your home internet and television service provider. A Venture of Cybernet, Pakistan’s leading corporate ISP, StormFiber brings the future of technology to your homes. Enjoy faster, speedier connections with high definition television.

What is fiber optic?

Fiber optics is the most dependable infrastructure for telecommunications. Fiber is a pure glass based medium and superior to both conventional wireless and copper based wired mediums.

What makes StormFiber’s infrastructure unique?

StormFiber’s infrastructure is deployed by the best telecommunications minds in Pakistan. We have deployed our fiber optic cable in accordance to international standards. This ensures protection and resistance against environmental hazards. Our fiber network is designed to automatically detect any loss in connectivity. As a result, our customers do not encounter issues when using our service.

How do I contact StormFiber for help?

You can email us at info@stormfiber.com or call us at (021)-111-1-STORM (78676).

Can I get all the services on one device?

We have two devices to share with you and both are powered by state-of-the-art Wi-Fi services. However, one device will provide internet functionality only while the other shall have internet and television services available for your enjoyment.

How is StormFiber different from other internet service providers?

StormFiber’s infrastructure allows internet signals to be broadcast till your home through its fiber optic structure. With our Fiber to the Home service, you receive consistent speeds that are more reliable than traditional broadband. Other ISP entities use copper to cover the last mile to your home. It is a non-reliable medium. StormFiber has deployed fiber optic cables that give you greater data security, reliable connectivity and consistent speeds.

How scalable are your services?

Any package can be upgraded by the customer according to their needs. Our GPON fiber services support bandwidth up to 100 Mbps. Your package upgrade is only a click away from you. You just need to visit our web portal and request for bandwidth upgrade any time.

What is a static IP?

If want to know what your IP address is; then you need a Static IP address. These are reliable and let you host a gaming website or play X-Box. It’s like having your own private address and will remain so until you discontinue your service.

Can I use my own modem, router or any other device?

StormFiber provides you with its own smart GPON modem that powers your internet service. You stay connected despite power outages citywide.

How do I get StormFiber for my home?

StormFiber is presently deploying in selected areas of Pakistan. As of now, we are inviting a few ‘exclusive neighborhoods’ to be part of our family. You can sign up through our website and register yourself for the service. Then, you can check if your neighborhood is part of our deployed network.

How do I manage my StormFiber account?

Click on the Sign In button on the StormFiber website’s homepage. You will be directed to a self-service portal where you can manage your account.

How do I change my plan?

You can go to the Storm Website and reselect your package. You will get a confirmation through an SMS on your registered mobile number and an email on your registered email address, notifying you about your plan change.

Will I receive a confirmation email after my connection has been accepted?

Absolutely! Once your connection has been registered in our system, you will receive a confirmation email.

How and when will I be billed?

Your first bill will be generated immediately after account creation and service selection. Then from the next month onwards, you will be billed on the 1st of every month to be paid on or before 5th of that month.

What payment options do I have?

You can visit the nearest branch of NIB Bank, UBL Omni or the Cybernet Customer Care Centre to make your payment.

Will I receive a paper bill?

No, you will not receive a paper bill. Your bill will be emailed to you on your registered email address and messaged to you on your registered mobile number via SMS.

How many television sets can be connected to StormFiber?

You can connect two or three television sets to StormFiber. Splitting services between multiple sets may affect the picture quality.

How is StormFiber Television different from other service providers?

StormFiber gives you 100+ local and international channels and transmits cable signals over its optic lines. This gives you the best picture quality and maximum viewing pleasure.